Disclaimer
Some of the content, links and online courses on our website are from an external source. Titan Health and Safety is not responsible for maintaining the standards and practices of any external sources. All online courses are external certifications supplied by Titan Health and Safety. All accuracy and content for the online courses are operated by We Know Training. First Aid and H2S standards are supplied through the Canadian Red Cross and Energy Safety Canada (previously Enform). Basic Life Support courses are supplied through the Canadian Red Cross and the Heart & Stroke Foundation.
Changes / Cancellations
In-Class Courses Under $225.00
- Changes more than 2 business days prior to your course can be done free of charge. Changes within 2 business days of your course are subject to a $25.00 fee. Changes are subject to availability.
- Cancellations must be requested more than 3 business days in advance and are subject to a $10.00 fee.
- Cancellations less than 3 business days and no shows forfeit all fees.
In-Class Courses Over $225.00
- Changes more than 5 business days prior to your course can be done free of charge. Changes within 5 business days of your course are subject to a $50.00 fee. Changes are subject to availability.
- There is a full refund for courses cancelled more than 7 business days in advance if no course materials have been given.
- After course materials have been given, there is a cancellation fee depending on the type of course. Fees range from $60.00 to $300.00 depending on the course. If the participant would like to change dates, he/she can hold the materials for the next course.
- Cancellations less than 5 business days and no shows forfeit all fees.
Canadian Red Cross Partial Online / Blended Courses
- Changes to the date of your in-person training: Changes more than 2 business days prior to your course can be done free of charge. Changes within 2 business days of your course are subject to a $25.00 fee. Changes are subject to availability.
- Changes to the type of course you are taking is subject to a $10.00 fee if you have been given access to your online learning already.
- Cancellations must be requested more than 3 business days in advance and are subject to a $21.25 fee.
- Cancellations less than 3 business days and no shows forfeit all fees.
Heart & Stroke Foundation Blended Courses
- Changes to the date of in-person: Changes more than 2 business days prior to your course can be done free of charge. Changes within 2 business days of your course are subject to a $25.00 fee. Changes are subject to availability.
- Cancellations must be requested more than 3 business days in advance and are subject to a $45.00 fee if you have claimed your online learning. If you have not claimed your online learning, the cancellation fee of $10.00 applies.
- Cancellations less than 3 business days and no shows forfeit all fees.
ALL online/blended courses
You must bring proof of completion your Online Learning to your classroom course. If you do not finish your online learning, you are not eligible to complete the in-person component and will be subject to a change fee of $25.00.
Cash Payments
Payment in advance of the course date by credit card or by e-transfer reserves the participant’s space in the course. In the instance that a participant has made a prior arrangement to pay with cash on the date of their course, their space in the course is not guaranteed, and they may be asked to change their date if the course fills in advance of the course date.
Course Cancellations
If Titan Health and Safety cancels a course the participant will receive a full refund or may reschedule for a later date. Titan Health and Safety will notify participants by email or phone of any changes.
Refunds
If payment was made by credit card the payment will be refunded back to the (original) credit card, less any fees as stated above. It can take 5-10 business days for the refunded amount to appear on your credit card.
Late or No Arrival
If arriving late the participant may not be allowed entry into class and may forfeit the full course fee. If the participant does not show up to the course, or has not made arrangements prior to the course date to reschedule, he/she forfeits all fees. Extenuating circumstances may be exempt and is at the instructors’ discretion.
Risk to Client
The client understands that there will be a a physical component to their course. If the participant cannot perform the CPR component he/she may take part in the course, however will not be certified by the Red Cross. All components of the H2S Alive, Fall Protection and First Aid/CPR must be taken and completed to receive certification.
Locations
All locations will have restrooms and free parking available. Clients will be notified via email of the location and facilities available prior to the course.
Privacy Policy
Titan Health and Safety collects your name, mailing address, phone number and e-mail for the purpose of registering for current and future Health & Safety courses. Titan Health and Safety clients will receive an email or telephone notification when the issued certificate is about to expire. To opt-out of receiving recertification notice please contact Titan Health and Safety via telephone or e-mail. Titan Health will not sell, share or rent any personal client information. Titan Health transfers client information for certification purposes to the Canadian Red Cross through a secure database. Titan Health is not responsible for any intercepted information sent through any unsecured wireless devices. If there are any concerns please register via phone or secure device. Online Payments are made through a secure Pay Pal site and are insured.
Appeals
Participants can appeal any undesirable outcome of their certification. The first attempt will be to speak to the instructor at the end of their class. The instructor will make all reasonable and time permitting attempts to assist the participants in any area he/she may need further instruction. If that attempt fails the participant may appeal to the program director via email or in person with a written/typed letter. The participant may be asked to repeat all or a portion of the course at a later date agreed upon by the participant and Titan Health and Safety. If available a different instructor will be used. If the participant is again unsuccessful he/she will have to re-register into another course and re-pay the original fee.
Complaints
All complaints will go directly to Titan Health and Safety Management and will be handled as soon as possible during regular business hours. If complaint is urgent, all instructors have after hours contact information for Titan Health and Safety Management. Every reasonable attempt will be made to resolve the complaint in a timely and appropriate manor. Complaints can be made via email, phone or in person.
Harassment
Any verbal or physical harassment will not be tolerated. Participants who harass others, use inappropriate language or make offensive jokes will be asked to leave the class and will not receive a refund or a chance to re-apply. The participant will not be given their certification if they have not completed the course requirements. Appeals may be made to Titan Health and Safety Management only.
Smoking
Our Training Centres are in city owned buildings and therefore subject to smoking by-laws. Please adhere to the signage provided and smoke in designated areas only.
